Frequently Asked Questions

How long will it take to receive my order?

To fulfill our goal of providing the best value for the products you prefer, please allow four to six weeks for your order to arrive. For more questions regarding the status of your order, please contact us directly.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. 

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. Please see our Return Policy for more details (click here).

You are protected when:

  • The item you ordered did not arrive within the time promised.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.